Terms & Conditions of Use
This website is designed to provide you with uptodate information on our stock holding.
The stocks are as accurate as we can make them but occasionally we may not be able to deliver 100% of your order.
Creative Models accept no responsibility for items we cannot deliver due to stock shortages.
We also accept no responsibility for items that are incorrectly priced or labelled and all prices can change without notice.
Any order or invoice confirmations you receive from this site are intended for information purposes only. All final invoices are generated externally from this system and wil be shipped with your goods.
For proforma customers all final invoices will be emailed to you directly from our office not from this website.
This site is password protected to protect our trade prices from members of the general public.
Any customer found to be distributing their password to any other persons will have their access revoked indefinitely.
All customers have our permission to use any images they require but we would ask that if you need images please contact us directly and we will send you a complete cd for your use.
A complete list of our terms and conditions will be sent to you after completion of you online account. These must be signed and sent back to our office to confirm acceptance.
Please note that if your require a credit account you will need to fill our a seperate credit application form which can be sent to you on request. Completion of the website access form does not provide us with enough information to set up a credit account and references will be required and followed up.
Shipping and Returns
We try to ship all orders within one day via Business Post.
Orders are shipped on a two day trackable service and require a signature upon delivery.
A redelivery charge of £7.95 will be charged if nobody is available to sign for the goods.
All orders below £200 (ex VAT) will incur a £6.00 carriage charge.
Consignment tracking numbers are available on request.
All damaged items must be notified by phone within 3 days.

A credit note will only be issued for returned goods after they have been received by us or collected by one of our sales agents.
Customer returns are subject to scrutiny in respect of abuse and damage caused after delivery and may not be credited.
All damages and returns should be reported to 01354 760022 and invoice numbers must be quoted.
Any information given to us is used solely by us and will not be given to any third party without written consent from you.
We do not take credit card payments until after the goods are packed ready for despatch. All credit card transactions take place on a separate secure server and no information is stored completely on either our website or at our premises.
Contact Us
If you require any information or help before setting up you account please contact us by either telephone on +44 (0)1354 760022 or by email info@creativemodels.co.uk